Technical support for Internet and Pagers is available during our regular business
hours Monday-Friday 8:00-5:30 and Saturday
(Phone Support ONLY on Saturday)
Call (970) 522-8107 or e-mail firstname.lastname@example.org and Pager Support
My Account Portal | Networking
PHONE SUPPORT TOPICS
Dial-up Support Issues
Username And Password Rejected
Wireless Support Issues
General Wireless Problems
How To Upload a Webpage
KCI CD Not Responding
Things We DO NOT Support Over Phone
Anything behind a router if we're able to see the router online with a good
DSL modem configuration
Video game consoles
Random software that needs internet access (Games, etc.)
Email that isn't ours (Hotmail, yahoo, etc.)
Hardware problems (Monitors, sound not working, etc.)
Any random home appliances (Dryers, microwaves, toasters, etc)
DVD Players/TVs that have network access and connections
Any email programs other than Microsoft OE, Outlook, Live Mail, Mail, or
Tired of receiving
dozens of unwanted, unsolicited e-mails every time you download your
e-mail? We can help. KCI is
now offering SPAM filtering. Besides being
"Spiced Ham", SPAM is a term that was coined to describe unwanted or
If you wish
to take advantage of our SPAM filtering, contact our office at
522-8107. If you have
activated SPAM filtering, read the
following instructions to install your SPAM filtering.
1. Click on
the Account Info link at the top of this
security alert will appear. Click Yes (it will
appear every time you access this page).
3. You will
see KCI USER PORTAL at the top of the page.
Enter your username (ie. email@example.com)
and password, the
click Login. IMPORTANT! YOUR
USERNAME WILL ALWAYS END WITH
"@KCI.NET". IT WILL NOT WORK
inside, you will see Preferences, Account Info, Dial-up Usage, and SPAM Scanning. Click
SPAM Scanning. NOTE. SPAM Scanning will only appear if you have had our office
Filtering for your account.
5. You can
now choose how to setup your SPAM Filter. Read below for
instructions on SPAM Filtering
(You can also choose whether
or not you want us to virus scan your e-mails).
see a Virus Scanning and a SPAM
Scanning section. Disregard the Virus Scanning section,
unless you wish to deactivate virus scanning for your account.
Scanning section should look similar to the following (the
form below is not functional):
recommended that you choose the third option, "Prepend
***SPAM*** to Subject of Spam messages." The reason
this is that there is always a possibility that legitimate
e-mail can be mistaken as SPAM. If you tell the filter to "Delete
messages idenifided as Spam," it is possible
that legitimate e-mail may be lost permanently. If you choose to
to "Delete messages identified as Spam" we cannot be
held responsible for any legitimate e-mail that is deleted due
a false identification as SPAM. THIS IS YOUR ONLY
WARNING. DO NOT CONTACT US ABOUT LOST E-MAILS IF YOU
DELETE MESSAGES IDENTIFIED AS SPAM.Once you
choose "Prepend ***SPAM*** to Subject of Spam
click the SAVE button (located below the form).
Anytime you make changes to your SPAM filter, you must
save button below the form to activate your changes
Now that you
have enabled the spam filter to Prepend ***SPAM*** to
Subject of Spam messages, any mail that comes
e-mail address that our server identifies as SPAM will have
"***SPAM***" in the subject of the message.The next
setting is SPAM Detection Level. There are six
different levels of filtering: Encroaching, Aggressive,
Tolerant, Relaxed, Tag Spam Only. Encroaching is the highest level of filtering, but also
has a higher probability of
mismarking a legitimate e-mail as
SPAM. Relaxed is the lowest level of filtering,
so you will not experience mismarked
e-mail, but you will also
have a higher rate of SPAM getting through the filter
undetected. You can experiment with the
level of filtering you
wish to use at your discretion.
Spam Only is not a filter level, but instead places a
score on each e-mail that comes to your inbox. This allows you
to see how e-mail gets scored for SPAM filtering so you can get
an idea of how the filter works.
Setting Up Message Rules in Outlook Express
have setup your SPAM filter, you now need to set up message
rules in Outlook Express. THIS ONLY APPLIES IF
"PREPEND ***SPAM*** TO SUBJECT OF SPAM MESSAGES".
rule tells Outlook Express what to do with your messages once
they are downloaded to your inbox. The
detail how to create a message rule that moves all messages with
***SPAM*** in the e-mail's
subject to Deleted Items.
2. Open the Tools menu, go to Message Rules, and
click Mail in the sub-menu.
3. A New Mail Rule window should appear. In the first
section, "Select the Conditions for your rule",
place a check mark
by "Where the subject contains
4. In the
second section, "Select the Actions for your rule",
place a check mark by "Move it to specified folder."
5 In the
third section, "Rule Description", it should say, "Apply
this rule after the message arrives
Where the Subject line contains specific words Move it to the specified folder." Click contains specific words.
6. A window
entitled Type Specific Words should appear. In
the first blank type ***SPAM*** and then click
button. Then click OK.
click specified folder. In the folder list that
appears select Deleted Items. Then click OK.
8. Click OK
on the New Mail Rule window. Then click OK on the Message Rules window.
message rule should be complete. From now on, any mail with
***SPAM*** in the subject will be moved to your
you become suspicious that some of your e-mails are being
mismarked as SPAM, look in your Deleted Items
folder to view the
messages that were marked as SPAM.