Technical support for Internet and Pagers is available during our regular business
hours Monday-Friday 8:00-5:30 and Saturday
(Phone Support ONLY on Saturday)
9:00-12:00.
Call (970) 522-8107 or e-mail support@kci.net and Pager Support

My Account Portal | Networking

PHONE SUPPORT TOPICS

Dial-up Support Issues
Disconnections
Connection Speeds
Username And Password Rejected
Phone Lines

Wireless Support Issues
General Wireless Problems

E-mail
E-mail Errors

Webpages
How To Upload a Webpage

Miscellaneous
Server Messages
KCI CD Not Responding

Things We DO NOT Support Over Phone
Networking

Anything behind a router if we're able to see the router online with a good
address

DSL modem configuration

Video game consoles

Random software that needs internet access (Games, etc.)

Email that isn't ours (Hotmail, yahoo, etc.)

Printers

Hardware problems (Monitors, sound not working, etc.)

Cellphone email

Any random home appliances (Dryers, microwaves, toasters, etc)

DVD Players/TVs that have network access and connections

VCRs

Any email programs other than Microsoft OE, Outlook, Live Mail, Mail, or
Thunderbird

Spam Scanning

Tired of receiving dozens of unwanted, unsolicited e-mails every time you download your e-mail? We can help. KCI is
now offering SPAM filtering. Besides being "Spiced Ham", SPAM is a term that was coined to describe unwanted or
unsolicited e-mail.

If you wish to take advantage of our SPAM filtering, contact our office at 522-8107. If you have
activated SPAM filtering, read the following instructions to install your SPAM filtering.

1. Click on the Account Info link at the top of this page.

2. A security alert will appear. Click Yes (it will appear every time you access this page).

3. You will see KCI USER PORTAL at the top of the page. Enter your username (ie. username@kci.net)
and password, the click Login. IMPORTANT! YOUR USERNAME WILL ALWAYS END WITH
"@KCI.NET". IT WILL NOT WORK OTHERWISE.

4. Once inside, you will see Preferences, Account Info, Dial-up Usage, and SPAM Scanning. Click
SPAM Scanning. NOTE. SPAM Scanning will only appear if you have had our office activate SPAM
Filtering for your account.

5. You can now choose how to setup your SPAM Filter. Read below for instructions on SPAM Filtering
(You can also choose whether or not you want us to virus scan your e-mails).

SPAM Filtering Instructions

You should see a Virus Scanning and a SPAM Scanning section. Disregard the Virus Scanning section,
unless you wish to deactivate virus scanning for your account.

The SPAM Scanning section should look similar to the following (the form below is not functional):

It is recommended that you choose the third option, "Prepend ***SPAM*** to Subject of Spam messages." The reason
for this is that there is always a possibility that legitimate e-mail can be mistaken as SPAM. If you tell the filter to "Delete
messages idenifided as Spam," it is possible that legitimate e-mail may be lost permanently. If you choose to the option
to "Delete messages identified as Spam" we cannot be held responsible for any legitimate e-mail that is deleted due to
a false identification as SPAM. THIS IS YOUR ONLY WARNING. DO NOT CONTACT US ABOUT LOST E-MAILS IF YOU
CHOOSE TO DELETE MESSAGES IDENTIFIED AS SPAM.Once you choose "Prepend ***SPAM*** to Subject of Spam
messages", click the SAVE button (located below the form). Anytime you make changes to your SPAM filter, you must
click the save button below the form to activate your changes

Now that you have enabled the spam filter to Prepend ***SPAM*** to Subject of Spam messages, any mail that comes
to your e-mail address that our server identifies as SPAM will have "***SPAM***" in the subject of the message.The next
setting is SPAM Detection Level. There are six different levels of filtering: Encroaching, Aggressive, Normal, Semi-
Tolerant, Relaxed, Tag Spam Only. Encroaching is the highest level of filtering, but also has a higher probability of
mismarking a legitimate e-mail as SPAM. Relaxed is the lowest level of filtering, so you will not experience mismarked
e-mail, but you will also have a higher rate of SPAM getting through the filter undetected. You can experiment with the
level of filtering you wish to use at your discretion.

Tag Spam Only is not a filter level, but instead places a score on each e-mail that comes to your inbox. This allows you
to see how e-mail gets scored for SPAM filtering so you can get an idea of how the filter works.

Setting Up Message Rules in Outlook Express

Once you have setup your SPAM filter, you now need to set up message rules in Outlook Express. THIS ONLY APPLIES IF
YOU CHOSE "PREPEND ***SPAM*** TO SUBJECT OF SPAM MESSAGES".

A message rule tells Outlook Express what to do with your messages once they are downloaded to your inbox. The
following instructions detail how to create a message rule that moves all messages with ***SPAM*** in the e-mail's
subject to Deleted Items.

1. Open Outlook Express.

2. Open the Tools menu, go to Message Rules, and click Mail in the sub-menu.

3. A New Mail Rule window should appear. In the first section, "Select the Conditions for your rule", place a check mark
by "Where the subject contains specific words."

4. In the second section, "Select the Actions for your rule", place a check mark by "Move it to specified folder."

5 In the third section, "Rule Description", it should say, "Apply this rule after the message arrives
Where the Subject line contains specific words Move it to the specified folder." Click contains specific words.

6. A window entitled Type Specific Words should appear. In the first blank type ***SPAM*** and then click the Add
button. Then click OK.

7. Next, click specified folder. In the folder list that appears select Deleted Items. Then click OK.

8. Click OK on the New Mail Rule window. Then click OK on the Message Rules window.

9. Your message rule should be complete. From now on, any mail with ***SPAM*** in the subject will be moved to your
Deleted Items upon arrival.

If you become suspicious that some of your e-mails are being mismarked as SPAM, look in your Deleted Items
folder to view the messages that were marked as SPAM.